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Customer Support Center

Whether you¡¯re looking for answers, would like to solve a problem, or just want to let us know how we did, you¡¯ll find many ways to contact us right here. We¡¯ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

Operating Hours:
Monday-Saturday: 8:00am ¨C 12:00am (EDT)
Sunday: 9:00am ¨C 12:00am (EDT)

Please view our FAQ to find answers to your questions or send us an email for general questions! Due to unexpected volumes, it is taking us a little longer than we would like to respond to emails. Our current email response time is 2-3 business days.

Here you will find the answers to our most popular questions.
Frequently Asked Questions?
Need help with an IKEA purchase
Stock Availability
*Please have your order number ready
In-store purchase Online or phone purchase
Send us an email
Do you need to reach us?
Get in touch with one of our friendly co-workers.
Click Here
Stock Availability
Stock Availability
Before you head into the store, check if the item you want is in stock.
Use our stock check tool
Assembly Instructions
Assembly Instructions
Do you need assembly instructions?
Get more details
Need spare parts or hardware?
Spare parts
Let us know what you need.
Order your part
How are we doing?
We value your feedback and want to hear from you.
Tell us how we're doing